General - Number Portability - Online Number Portability Process – MCM Telecom

What is Telephone Number Portability?

It is the option to keep Telephone Number regardless the telecom company who provide the service.

Online Number Portability Process

Step 1.

Go to the page www.mcmtelecom.com.mx and sign in in the "Clients / Portability" section.

Note: It is the same user and password to download CDR's

Step 2.

Go to Portability Section then select "Apply for"

Step 3.

According to the Suscription Type, it could be required different Information:

*Companies or Legal Person (Moral)

Fill out all obligatory fields in order to complete the request.

If neccesary to change the name of the company, select the option "Modificar" in the field Business Name or full name.

Note: This information is requested by Mexican Regulator

*Natural Person (Física)

If apply to this scenario; get and register the Personal Identification Number.

This is provided by dialing to the phone service number 051.

Then in the Online Telephone Number Portability Process, please register the PIN (4 numbers).

Note: For each number portability, then it is neccesary to repeat the process.

Step 4.

Please Register a contact information who will receive status and notifications of the process

Step 5.

Download the Request Number Portability Format to sign it. Then upload it to the process.

Open the Request Number Portability in PDF file format.

Step 6.

Upload the required oficial documents. The maximum size is 4 Mbps in total

Note: Documentation is requested by Mexican Regulator

Step 7.

Finally review the status of Number Portability Process in the section "My Portabilities"

The Online Process allows to verify the status of the Number Portability

If you require additional support, please use any of the following means of communication:

555350 0200

WhatsApp: 555350 0280

Notes:

- For Natural Person upload only the Portability Request.

- If you don't have your log in credentials please contact us to provide them

- Also you can consult your process by

General - Number Portability - Online Number Portability Process